We will refund an order when you have paid for it but have not received it or cannot access it due to a problem on our end, and we have not resolved it within 5 working days.
Last updated: October 23, 2026
1. Refundable cases
- Your payment is confirmed, but the download link for your ebook has not been provided or does not work.
- Your paper book never arrived, or it arrived damaged or incorrect (reported within 7 days of receipt, with a photo).
- The purchased product has been withdrawn or has become unavailable.
- A coaching or mentoring session has been cancelled due to our actions and cannot be rescheduled.
- You have been charged twice for the same order or donation.
In these cases, we will refund the price paid for the product in question, or only the amount paid twice. For a printed book, we can also offer a replacement or exchange, if you prefer.
2. Non-refundable cases
- You change your mind after downloading an ebook, or the content does not meet your expectations.
- The product is working normally and you have accessed it.
- The problem is on your end: internet connection, device, incorrect delivery address, or lost login details. We're happy to help you resolve it, but it's not eligible for a refund.
- Donations are free and voluntary acts, except in cases of incorrect amounts or double payments. Regular donations can be stopped at any time from your customer account.
- Gift cards that have already been used, even partially.
- Mentoring or coaching sessions already completed.
- Your account has been suspended for violating our General terms and conditions of use and sale, for example, to share your access.
3. How to request a refund
- Write to contacts@academiemmmlmmmje.com within 30 days of your purchase.
- Please provide your name, order number or proof of payment, the product in question and the problem encountered, with a screenshot or photo if possible.
- We will respond within 2 business days and will first try to resolve the problem (new submission, new link, new time slot).
- If the problem is not resolved within 5 working days of your report, we will initiate the refund.
4. Refund timeframes and methods
The refund will be processed within 14 days of our approval, using the original payment method. Any costs incurred due to an error on our part will be covered by us.
| Payment method | Refund | Estimated processing time |
|---|---|---|
| Credit card (Stripe) | To the card used | 5 to 10 business days depending on your bank |
| PayPal | On your PayPal account | A few days |
| Bank transfer | By bank transfer to an account in your name | 2 to 5 business days |
| Mobile money | On the number used for payment | 1 to 3 business days |
| Cash | In cash against receipt, at a location agreed upon with you, or by bank transfer or mobile money | According to the agreed method |
For cash payments, keep the receipt you were given: it serves as proof of payment.
5. Mentorship and coaching sessions
A booked session can be rescheduled free of charge if you notify us at least 24 hours in advance. If we cancel a session, we will offer you a new time slot or a full refund.
For Mentorship paid in installments, a requested stoppage during the year terminates future payments; payments already made correspond to sessions and courses already opened and are not refundable.
6. Your legal rights
This policy does not reduce any rights you have under the law of your country of residence, including rights related to undelivered products or unprovided services. If a mandatory law grants you more rights, it will apply.